We understand choosing a care provider can feel like a daunting task, so to give you peace of mind, we’ve created our Six Point Promise. This outlines our commitment to the people we support and their families, and shows how the way we work is different.
Every individual is different, we will take the time to learn about your priorities, and the change that you’d like to see in your life. Our step-by-step process enables us to build a service that is really tailored to what matters to you. We will put you in control of the support you receive, when you receive it and how it happens.
Having an endless stream of different carers can be confusing and feel impersonal. Instead, the people we support have a small team of wellbeing workers. This means you can really get to know the people who are working with you and build relationships.
People’s needs change from day-to-day, so having a rigid timeslot or list of tasks to do on a visit simply doesn’t work. Instead of a traditional ‘time and task’ approach, we measure our success by looking at how we’re helping people to have more of what matters to them in their life. Our Wellbeing Workers have the flexibility to stay a little longer if they need to, and teams work together to make sure they are putting people first.
We will proactively support you to stay connected to the important people in your life and community. Because we’re local we have a clear picture of all the community groups and resources in the area and use this to support you to be as active and as involved as you would like. We do this in a way that reflects what matters to you and the connections you would like to make and maintain.
We understand how important it is for everyone involved in your care to work together. We work in partnership with others to create a truly joined up service that puts you first and achieves better outcomes.
We believe our team members need to be looked after in order to look after the people we support. We believe there is a better way to work; work that’s enjoyable and full of opportunity. We inspire every member of our team to bring their whole self to work, we invest in them, pay above the National Living Wage, travel time and mileage. We celebrate the amazing contribution they make to people’s lives and we make promises to them too.
